Whether you are an online shoe store operating out of the greater Washington DC area or you are a firm that specializes in accounting, you will probably need Washington DC IT support at some point, and because of this, it is good to know how an IT firm can help your business grow and how you can ensure that you choose the best IT firm for your business.
Washington DC: A City Dependent on Small Businesses
Nearly 50% of Washington’s workforce comprises people working in the private sector for small businesses. This is a high number, indicative of the competitiveness in all areas of activity present in this city. And a good number of these small and medium-sized businesses had to adapt to the advent of digitization and change the way they operate significantly.
Some of these businesses have been forced to turn to firms specializing in SEO optimization so that their services or goods are not lost in the sea of companies offering similar listings. Others needed a fundamental redesign of how they operated and had to hire Washington DC IT support firms to change their network configuration and create websites from scratch.
In the end, it makes sense. Washington DC, the capital of the United States and home to countless government agencies, has historically needed many private enterprises to provide goods and services. These private enterprises have, over time, grown and expanded their markets to other cities, creating competitive sectors where innovation has become necessary.
Being perhaps the city on the planet with the most significant potential payoff for hackers, it’s only natural that the market for local cyber-security companies has exploded in recent years. True, they don’t collaborate with US government agencies, at least not most of them, but instead, they collaborate with small and medium-sized local companies that have started by working with these US government agencies.
What Does Washington DC IT Support Consist Of?
As the name suggests, IT support is a form of technical help whereby the digitization and maintenance of a company’s technological processes are passed on to an external company. For the employees of that company, this can have several advantages. Firstly, they will now always have access to a helpline for the various technical problems that arise in the office. Is the Internet not working? Is the monitor smoldering? Has the mainframe been thrown out the window? Never mind, call IT support.
But then there are the more streamlined aspects that make proper IT support an indispensable tool for any self-respecting company. The efficiency of existing operations on devices already purchased by the firm and the increased productivity through streamlining some of the implemented processes can be vital in reducing the time needed to deal with customers. This will implicitly lead to increased revenue and a high ROI.
Increasing Customer Satisfaction
More than 96% of people will think twice before using your company’s services if they have had a negative experience with the customer service department. And bad customer service can also be represented by a long waiting time when the customer wants to contact a company representative. A simple way of improving customer satisfaction is by reducing the waiting time for problem resolution by creating self-help menus or automating tasks that streamline the work performed by human customer service operators.
Nobody wants to wait half an hour on the phone to find the confirmation number of an order placed a few minutes ago. An automated system that can confirm this basic information with just a few standardized questions can have the effect of decreasing the number of calls going to human operators, which will increase their productivity, and implicitly lead to a higher customer satisfaction score because a good part of them can now find out the information they want faster.
The Benefits of Centralizing Communication Channels
Communication between departments is one of the most important aspects of a professional company. How would it be, for example, if the department in charge of the company’s online image on social media worked for a week on a complete advertising campaign, only to find out the day before the deadline that the strategy was redesigned by management a week ago?
These unfortunate events could be avoided by using streamlined communication channels such as Slack or Okta, where progress, requirements, deadlines, and projects started or completed are available to all company employees at all times. Is there a technical error that can lead to a loss of productivity? Then it must be communicated to all company departments as soon as possible. With the help of centralized communication solutions implemented by a company like Topnotchcomputers.com which deals with Washington DC IT support, this efficient communication can become possible.
How to Choose Your Future IT Support Company?
The companies dealing with Washington DC IT support are numerous, and sometimes it’s hard to differentiate between their offerings and packages. But there are a few elements that any start-up entrepreneur should pay attention to when researching the market for future collaborations with such a firm.
First of all, the company you use should be able to answer any questions you may have and be available for communication at any time of the day or night. If your server suffers a shutdown in the middle of the night, it becomes a problem that cannot wait until the morning.
Then you need to consider the reviews of the company you want to work with, the price of the packages they offer, and last but not least, their willingness to change the terms of the agreement as your company expands. It is essential, however, to reach an agreement and start a collaboration with such a firm because as time goes by and your business grows, online infrastructure will become pivotal in the future success of your organization.